UNIVERSITY OF FLORIDA – Hough Graduate School of Business                                                                                                            Gainesville, FL
Master of Science in Information Systems and Operations Management                                                                                                     May 2012
Concentration: Information Technology
GPA: 3.52/ 4.00

UNIVERSITY OF FLORIDA – Warrington College of Business 
Bachelor of Science in Information Systems and Operations Management                                                                                                 May 2011
Minor: Entrepreneurship
GPA: 3.25/ 4.00

Customer Engineer                                                                                                                                                   March 2021 – Current
Microsoft                                                                                                                                                                                       Tampa, FL

Systems Engineer                                                                                                                                          January 2019 – February 2021
Arctic IT                                                                                                                                                                                Anchorage, AK
  • Expanded breadth of Microsoft offerings by deploying, managing, and administering Dynamics 365 F&O Online for clients, while continuing to grow in Dynamics 365 CE.
  • Ventured deeper into the worlds of SharePoint and Teams performing cloud migrations for clients using various tools and configuring security and site design.
  • Led the company initiative of learning and implementing Azure B2C for Dynamics Portals.

Technical Manager                                                                                                                                       January 2017– December 2018
Senior Technical Consultant                                                                                                                        January 2015 – December 2017
Technical Consultant                                                                                                                                       June 2012 – December 2014
Tribridge/DXC Technology                                                                                                                                                                          Tampa, FL
  • Gained leadership experience by managing a team while also serving as senior engineer and developing best practice procedures.
  • Became well versed in Windows Server 2003, 2008, and 2012 through installations and upgrades involving Microsoft Dynamics CRM/Dynamics 365.
  • Garnered expertise in a multitude of supporting technologies such as Active Directory, ADFS, Azure, DNS, firewalls, Exchange Server, IIS, networking, SharePoint, and SQL Server.
  • Acquired project management skills by leading status meetings, keeping track of resource allocation, and acting as PM on many projects.
  • Sharpened both verbal and written communication proficiency working with all levels of people, from executives to interns to vendors.

ISOM Intern                                                                                                                                                                                       Jan. 2012 – April 2012
University of Florida Enterprise Systems                                                                                                                                                          Gainesville, FL
  • Assisted in project to obtain InCommon Silver Certification for the university’s federated access..
  • Developed deeper knowledge of business intelligence, flow diagrams, and system processes.

Internal IT Support/ Technical                                                                                                                                                     Nov. 2010 - Feb. 2012
Gleim Publications, Inc.                                                                                                                                                                                    Gainesville, FL
  • Built upon technical foundation by troubleshooting computer and networking issues in a mid-sized business setting.

Computer Technician / Technical Support / Network Installer                                                                                              Sept. 2005 – Aug. 2009
The Home Town Network, Inc.                                                                                                                                                                        Lake Placid, FL
  • Expanded technical abilities by repairing computers with both hardware and software problems.
  • Developed customer service skills by assisting clients with internet and computer problems.
  • Learned how to work as a team by setting up internet services and networks with a partner.

  • Presented two sessions at CRMUG Summit 2016 - CRM Upgrade Walkthrough and ADFS/IFD Best Practices, Tips & Tricks
  • Passed Microsoft Exams 70-640, 70-642, AZ-900, MB-210, MB-600, MB2-702, MB2-708, MB2-710, MB2-715, MB2-716, MB2-717, MB2-866, MB2-867, MB2-868, PL-200
  • Coursework in SQL, VB, C#, Java, UML, Project Management, Networking, & Statistical Analysis
  • Highly proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio)
  • NAUI-Certified SCUBA Diver

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